目录1目标.................................................................................................................................................32模块概述..........................................................................................................................................42.1流程图..............................................................................................................................42.2系统主要功能..................................................................................................................63系统登录..........................................................................................................................................63.1登陆系统..........................................................................................................................64质量担保管理..................................................................................................................................74.1一般索赔（理赔）..........................................................................................................74.2一般索赔（拒赔）........................................................................................................104.3一般索赔(退回)............................................................................................................114.4一般索赔（理赔,申请按件结算）..............................................................................124.5一般索赔（理赔,未回运主损按件结算）..................................................................134.6二手车索赔(理赔)........................................................................................................144.7召回索赔(未参加过)....................................................................................................144.8受控零件索赔(理赔)....................................................................................................164.9首保索赔(理赔).....................
