目 录前 言.....................................................................................................21 酒店文化与员工行为的含义.......................................................................1酒店文化概念.........................................................................................1 酒店文化的定义.....................................................................................1 酒店文化的内容.....................................................................................1 酒店文化的重要意义...............................................................................1 中国酒店文化进展史..............................................................................21.2 员工行为的定义.................................................................................3 现在酒店员工特点..................................................................................3 制造性强..............................................................................................3 独立性强..............................................................................................3 成就欲强..............................................................................................3 自我完善欲望强....................................................................................3 流动意愿强...........................................................................................32 酒店文化对员工行为的影响.......................................................................4酒店文化与员工行为的关系.......................................................................4 积极地酒店文化对员工行为的影响.............................................................4 消极的酒店文化对员工行为的影响.............................................................43 建立积极的酒店文化...............................................................................5 如何建立积极的酒店文化....................................................
