员工培训——流程篇目录售前服务流程..................................................................................................................................1一、目的：..............................................................................................................................1二、适用范围：......................................................................................................................1三、操作要点：......................................................................................................................1售后服务流程..........................................................................................................................3一、目的：..............................................................................................................................3二、适用范围：......................................................................................................................3三、操作要点：......................................................................................................................3售中服务流程..................................................................................................................................6一、目的：..............................................................................................................................6二、适用范围：......................................................................................................................6三、操作要点：......................................................................................................................6中差评服务流程..............................................................................................................................8一、目的：..............................................................................................................................8二、适用范围：........................................................
