摘 要酒店行业作为劳动密集型服务行业，人力资源成为酒店兴衰的关键因素。近年来酒店发展势头有所乏力，与酒店企业不重视人力资源开发有很大的关系。而人力资源管理的不理想，最直接的后果就是酒店员工流失率过高。本文通过对酒店员工发放的调查问卷，首先分析员工流失率高的原因和酒店现有的激励机制，并针对激励机制收集员工的意见和看法，找出激励机制存在的问题和漏洞，改进物质激励和精神激励，提出提高薪酬、建立合理的奖惩制度、提高员工福利、健全激励机制等相关解决措施，解决酒店员工流失率过高的问题。关 键 词 ： 酒店业；激励机制；员工流失率；健全激励机制AbstractHotel industry as a labor-intensive service industry, human resources become a key factor in the rise and fall of the hotel .In recent years, the hotel development momentum is weak, which has a lot to do with the hotel enterprises not paying attention to human resource development .The most direct consequence of the unsatisfactory human resource management is the high turnover rate of hotel staff .Combined with the questionnaire issued to hotel employees, this paper first analyzes the reasons for the high turnover rate of employees and the existing incentive mechanism of the hotel, and collects the opinions and opinions of employees according to the incentive mechanism, finds out the problems and loopholes in the incentive mechanism, improves the material incentive and spiritual incentive, and proposes to improve the salary, establish a reasonable reward and punishment system, improve employee welfare, and improve the incentive mechanism to solve the problem of high turnover rate of hotel staff.Keywords: Hotel industry; Incentive mechanism; Employee turnover rate; Perfect incentive mechanism目 录1 引 言..................................................11.1 研究背景及意义......................................11.1.1 研究背景............................................
