目 录摘要及关键词·······························Ⅰ引言···································11 国内外研究概述····························21.1 国外研究概述····························21.2 国内研究概述····························22 民用机场危机事件典型案例及分析····················32.1 2001 年美国 911 事件·························32.2 2003 年 SARS 病毒··························32.3 2012 年南昌昌北机场“着火”事件···················42.4 2016 年 10·11 虹桥机场抢跑道事件··················52.5 2018 年川航 3u8633 航班·······················62.6 2019 年 1·4 桂林航空女乘客进入飞机驾驶舱事件············72.7 2019 年新型冠状病毒·························73 民用机场危机管理存在的问题······················83.1 危机意识薄弱····························83.2 危机处置流程不完整·························93.3 应急保障能力不足··························93.4 社会救援力量难以发挥积极作用····················94 民用机场危机管理的建议························94.1 建立大数据信息库··························94.2 优化运营降低成本··························94.3 加强自身抗风险能力·························105 结语·································10参考文献································10I民用机场公共危机管理研究摘要：进入 21 世纪，我国民航业的快速发展暴露了潜在的安全隐患，在整个航空业的运作中不断出现新的危机。比如 2019 年爆发的新型冠状病毒，暴露了航空公司对于突发公...
