目 录引 言................................................................................................................................................2第 1 章 理解变革...........................................................................................................................21.1 为什么变革.........................................................................................................................21.2 变革的成因.........................................................................................................................31.3 变革的来源.........................................................................................................................41.4 变革的类型.........................................................................................................................5第 2 章 谋划变革...........................................................................................................................72.1 确定目标.............................................................................................................................72.2 识别变革的需要.................................................................................................................82.3 选择重要的先变革.............................................................................................................92.4 评估复杂性.......................................................................................................................102.5 设法使别人参加进来.......................................................................................................122.6 选定时间表.......................................................................................................................142.7 制订行动计划...................................................................................................................152.8 预期效果...........................................................
