一线主管-问题解决-学员手册

Continued1Shanghai · Tianjin · Shenzhen · Guangzhou · Hangzhou · Suzhou · Wuxi · Changzhou · Nantong · Jinan · Qingdao3. 工具三：问题解决 (Practical Problem Solving)如果你不解决问题，你就是问题。If you don’t solve the problem, you become a problem.Continued2Shanghai · Tianjin · Shenzhen · Guangzhou · Hangzhou · Suzhou · Wuxi · Changzhou · Nantong · Jinan · Qingdao 问题是改进的种子 !Problems are the seeds for improvement!  问题就是积极的机会 !Problems are positive opportunities!  没有问题，就是大问题 !If there are no problems, than something is wrong! 问题解决 (Practical Problem Solving)Continued3Shanghai · Tianjin · Shenzhen · Guangzhou · Hangzhou · Suzhou · Wuxi · Changzhou · Nantong · Jinan · Qingdao 问题并不意味着指责 !Problems are not about blaming people! 出现问题是由于系统中存在缺陷。 Problems occur because of failures in the system 对于问题，员工负责 15% ，系统和管理者负责 85% 。 People are responsible for 15%, system & managers 85%问题解决 (Practical Problem Solving)Continued4Shanghai · Tianjin · Shenzhen · Guangzhou · Hangzhou · Suzhou · Wuxi · Changzhou · Nantong · Jinan · Qingdao 什么是问题？ What is a problem? o 实际情况与现有标准或期望之间的差距。 A problem is defined as a discrepancy between an existing standard or expectation and the actual situation标准Standard实际Actual差距Discrepancy时间TIME水平LEVEL问题解决 (Practical Problem Solving)Continued5Shanghai · Tianjin · Shenzhen · Guangzhou · Hangzhou · Suzhou · Wuxi · Changzhou · Nantong · Jinan · Qingdao123456描述问题ProblemDescription定义问题ProblemDefinition确定原因所在LocatePoint of Cause调查原因Cause Investigation补救及长期对策Band/Aid &Long-term Countermeasure跟踪和检查Follow-Up & Check问题解决 (Practical Problem Solving)C...