目 录引 言..........................................................................................................................................2第 1 章 理解变革.....................................................................................................................21.1 为什么变革...................................................................................................................21.2 变革的成因...................................................................................................................31.3 变革的来源...................................................................................................................41.4 变革的类型...................................................................................................................5第 2 章 谋划变革.....................................................................................................................72.1 确定目标.......................................................................................................................72.2 识别变革的需要...........................................................................................................82.3 选择重要的先变革.......................................................................................................92.4 评估复杂性.................................................................................................................102.5 设法使别人参与进来.................................................................................................122.6 选定时间表.................................................................................................................142.7 制订行动计划.............................................................................................................152.8 预期效果.....................................................................................................................172.9 预期变革的阻力.....
