前台接待管理制度及岗位职责目录 前台接待管理制度及岗位职责1 一、目的..........................................................................................................................................1 二、前台接待的工作职责..............................................................................................................1 三、日常工作要求..........................................................................................................................2 四、仪容仪态法律规范：..............................................................................................................3（一）仪容礼仪................................................................................................................................3（二）仪态礼仪................................................................................................................................3 五、语言法律规范..........................................................................................................................4 六、行为法律规范..........................................................................................................................5 七、日常接待..................................................................................................................................5（一）、接待不明确来访者............................................................................................................5（二)、接待流程...............................................................................................................................6 八、电话接待..................................................................................................................................8（一）电话接听礼仪........................................................................................................................8（二)电话接听技巧...........................................................................................
