前台接待管理制度及岗位职责目录 前台接待管理制度及岗位职责1 一、目的..........................................................................................................................................1 二、前台接待的工作职责..............................................................................................................1 三、日常工作要求..........................................................................................................................3 四、仪容仪态法律规范:.................................................................................................................4（一)仪容礼仪...................................................................................................................................4(二）仪态礼仪...................................................................................................................................4 五、语言法律规范..........................................................................................................................6 六、行为法律规范..........................................................................................................................7 七、日常接待..................................................................................................................................8（一）、接待不明确来访者............................................................................................................8（二）、接待流程............................................................................................................................9 八、电话接待................................................................................................................................11（一）电话接听礼仪......................................................................................................................11(二）电话接听技巧.........................................................................................
