摘要自古以来,言谈举止是人类进行文化交流的主要载体,其姿态表情谈话内容及语气皆可以反映一个人的修养与质素。一个言谈举止优秀的乘务员是能够与他人准确、及时地沟通,及时传递自己所需要表达的内容,能够更快的完成协作解决问题,获得自己所需要的资源,更早的达到目的,建立起良好的人际关系与服务口碑,而且是牢固的、长久的,进而能够使得自己在事业上达到事半功倍的效果。关键词：乘务员；言行举止；客舱服务ABSTRACTSince the ancient times, manners is the main carrier of human culture communication, its posture expression conversation and tone can reflect a person's accomplishment and quality. A manners excellent flight attendant is able to accurately and timely communication with others, timely deliver what they needed to express the content, can complete collaboration to solve problems faster, get what you need resources, earlier, establish a good interpersonal relationship and service reputation, and is a strong, long-term, then can make himself in business achieve twice the result with half the effort.Key words: flight attendants; Words and deeds; The cabin service目录绪论................................................................6概述............................................................6第 1 章 乘务员言谈举止相关内容介绍...................................71.1 言谈举止的概念..............................................71.2 乘务员的言谈举止............................................71.2.1 外在形态...............................................71.2.2 内在修养...............................................8第 2 章 客舱服务的相关介绍..........................................102.1 客舱服务的概念.............................................102.2 客舱服务的内容.............................................102.3 客舱服务的特点.............................................102.3.1 技术水平较差..........................................102.3.2 缺乏良好的服务理念.......................
