目录第一章销售...............................................................................................................-3-一、销售员工手册...................................................................................................-3-（一）.仪容仪表.............................................................................................-3-（二）.待客礼仪.............................................................................................-4-（三）.营业前准备.........................................................................................-4-（四）.考勤及休假制度.................................................................................-4-（五）..交接班管理规范................................................................................-5-（六）..单证编写及财务规范........................................................................-6-（七）.保密要求.............................................................................................-6-（八）.犯错行为.............................................................................................-6-（九）..处罚方法............................................................................................-7-（十）.奖励方法.............................................................................................-7-（十一）.设计员职责......................................................................................-7-（十二）.店长职责.........................................................................................-8-附录一：优秀员工评比标准...........................................................................-9-附录二：优秀专卖店评比标准......................................................................-10-附录三：交接班记录表..................................................................................-11-第二章索菲亚工作流程.............................................................................................-12-一、订单运作.........................................................................................................-12-二、库房管理.........................................................................................................-12-三、生产安装工作流程.........................................................................................-13-四、工作质量事故报告单(一式三份)...................................................................-14-五、售后服务.........................................................................................................-14-六、工资及考评制度.............................................................................................-15-七、公司各项管理制度的实际运用与执行..........................................................-15-八、学习培训计划.................................................................................................-15-九、奖励制度.........................................................................................................-15-第三章劳动纪律规定...................................................................................................-16-一、作息时间.........................................................................................................-16-二、加班时间...........................................................................
