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第1页共33页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共33页湖南塞飞洛专卖店营运手册2010年（修订版）第2页共33页第1页共33页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第2页共33页目录第一章专卖店管理标准第一节终端的职能··············································第二节终端的组织结构··········································第三节专卖店员工守则··········································第四节专卖店行政管理制度······································第五节专卖店岗位描述···········································第六节店长每日工作检查项目列表·································第二章专卖店货品管理标准第一节进货管理作业·············································第二节存货管理作业·············································第三节经营商品管理作业·········································第三章专卖店导购员服务标准第一节礼仪标准·················································第二节服务流程标准·············································第三节导购员服务标准···········································第四节专卖店绩效考评项目明细分值表·····························第四章专卖店顾客管理作业标准第一节顾客资料的收集···········································第二节顾客资料基本内容·········································第三节顾客资料的整理和维护·····································第四节顾客营销·················································第五章专卖店售后服务标准第一节售后服务的重要性·········································第二节售后产生的原因···········································第三节顾客投诉的方式···········································第四节售后处理流程及方法·······································第五节售后处理标准·············································第六章专卖店形象管理标准第一节专卖店环境卫生管理标准···································第二节专卖店形象管理标准·······································第七章专卖店资讯管理第一节专卖店资讯分类···········································第二节专卖店表格标准格式及使用说明·····························第八章专卖店安全管理标准第3页共33页第2页共33页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第3页共33页第一节专卖店安全管理的目的·····································第二节专卖店安全管理作业·...