第1页共16页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共16页目录一、餐厅主管岗位...................................................................................................................2二、领班岗位职责...................................................................................................................2三、迎送员岗位职责...............................................................................................................3四、服务员岗位职责...............................................................................................................3五、跑菜员岗位职责...............................................................................................................3六、散餐操作程序...................................................................................................................46.1、散餐服务要求...................................................................................................................46.2、开餐前的检查工作...........................................................................................................46.3、迎接客人...........................................................................................................................46.4、餐中服务...........................................................................................................................56.5、餐后检查收尾工作...........................................................................................................6七、备餐间工作规范...............................................................................................................7八、宴会预定...........................................................................................................................88.1、宴会预定服务程序...........................................................................................................88.2、岗位职责...........................................................................................................................88.3、宴会预订工作程序...........................................................................................................8九、宴会部服务程序...............................................................................................................99.1、宴会布局...........................................................................................................................99.2、摆位规格...........................................................................................................................99.3、仪表仪容...........................................................................................................................99.4、准备工作.........................................................................................................................109.5、迎接客人.........................................................................................................................109.6、席间服务.........................................................................................................................109.7、结帐及送客.....................................................................................................................129.8、收台、清扫过程.................................
