联通省级客户管理（大客户部分）系统需求说明书Ver1.0（征求意见稿）中国联合通信有限公司2004年4月目录一．概述.....................................................................................................................................................11.引言......................................................................................................................................................12.近期目标..............................................................................................................................................23.编制目的..............................................................................................................................................34.适用范围..............................................................................................................................................35.文档编制..............................................................................................................................................36.需求解释..............................................................................................................................................37.编制依据及参考资料..........................................................................................................................3二．客户服务支撑需求.............................................................................................................................51.客服渠道..............................................................................................................................................52.客服需求..............................................................................................................................................5三．俱乐部管理及服务支撑需求.............................................................................................................61.俱乐部基本信息管理..........................................................................................................................62.俱乐部会员管理..................................................................................................................................62.1会员基本资料管理........................................................................................................................62.2会员个性化资料管理....................................................................................................................62.3会员级别管理................................................................................................................................72.3.1会员级别定义维护.................................................................................................................................72.3.2会员级别规则管理.................................................................................................................................72.3.3会员资格审核.........................................................................................................................................72.3.4会员升降级处理.....................................................................................................................................72.3.5会员级别修改....................................................................................
