ACCA《财务会计》真题及答案在xx年ACCA考试之际，为大家分享的是ACCA《财务会计》的真题及答案，希望能帮助到大家!CroninAutoRetail(CAR)isacardealerthatsellsusedcarsboughtatauctionsbyitsexperiencedteamofbuyers.Everycarforsaleislessthantwoyearsoldandhasafullservicehistory.Thepanyconcentratesonsmallfamilycarsand,atanyonetime,thereareabout120ondisplayatitspurpose-builtpremises.Thepremiseswereacquiredfiveyearsagoona25yearleaseandtheyincludeaworkshop,asmallcafeandachildren’splayroom.Allvehiclesareselectedbyoneoffiveexperiencedbuyerswhoattendauctionsthroughoutthecountry.EachattendancecostsCARabout$500perdayinstaffandtravellingcostsandusuallyleadstothepurchaseoffivecars.Onaverage,eachcarcostsCAR$10,000andissoldtothecustomerfor$12,000.Thepanyhasagoodsalesandprofitabilityrecord,althougharecenteconomicrecessionhasledthemanagingdirectortoquestion‘whetherwearesellingtherighttypeofcars.Recently,Iwonderifwehavebeenbuyingcarsthatourteamofbuyerswouldliketodrive,notwhatourcustomerswanttobuy?’However,thepersonalselectionofqualitycarshasbeenanimportantpartofCAR’sbusinessmodelanditisstressedintheirmarketingliteratureandwebsite.Salesrecordsshowthat90%ofallsalesaretocustomerswholivewithintwohours’driveofCAR’sbase.Thisistobeexpectedastherearemanypetitorsandmostcustomerswanttobuyfromagaragethattheycaneasilyreturnthecartoifitneedsinspection,aserviceorrepair.Consequently,CARconcentratesondisplayadvertisinginnewspapersinthisgeographicalarea.Italsohasacustomerdatabasecontainingtherecordsofpeoplewhohaveboughtcarsinthelastthreeyears.Allcustomersreceivearegularmail-shot,listingthecarsforsaleandhighlightinganyspecialoffersorpromotions.Thepanyhasawebsitewhereallthecarsarelistedwithaseriesofphotographsshowingeachcarfromavarietyofangles.Thewebsitealsocontainsgeneralinformationaboutthepany,specialoffersandpromotions,andinformationaboutitsservice,maintenanceandrepairservice.CARiskeentoexpandtheserviceandmechanicalrepairsideofitsbusiness.Itwouldparticularlylikecustomerswhohavepurchasedcarsfromthemtobringthembackforservicingorforanymechanicalrepairsthataresubsequentlyrequired.However,althoughCARholdsbasicsparepartsinstock,ithastoordermanypartsfromspecialistpartspanies(calledmotorfactors)orfromthemanufacturersdirectly.Mechanicshavetoraisepaperrequisitionswhicharepassedtotheprocurementmanagerforreviewing,agreeingandsourcing.Mostpartsareorderedfromregularsuppliers,butthereisanincreasingbacklogandthiscancauseaparticularproblemifthecustomer’scarisinthegaragewaitingfortheparttoarrive.Customersareincreasinglyfrustratedandannoyedbyrepairstakingmuchlongerthantheywereledtoexpect.Anothersourceoffrustrationisthattheprocurementmanageronlyworksfrom10.00to16.00.Themechanicsworkonshiftsandsothegarageisstaffedfrom07.00to19.00.Urgentrequisitionscannotbeprocessedwhentheprocurementmanagerisnotatwork.Thebacklogofrequisitionsisplacingincreasedstrainontheprocurementmanagerwhohasrecentlymadeanumberofclericalmistakeswhenraisingapurchaseorder.Requestsforstationeryandotherofficesuppliesalsogothroughthesamerequisitioningprocess,withordersplacedwiththeofficesupplierwhoisofferingthebestcurrentdeal.Findingthisdealcanbetimeconsumingandsoemployeesareincreasinglysubmittingrequisitionsearliersothattheycanbesurethatnewsupplieswillbereceivedintime.Themanagingdirectorisawareoftheproblemsoftherequisitioningsystembutisreluctanttoappointasecondprocu...
