第1页服务方案第2页目录1.第一章全面清晰的售后服务范围································································41.1.业务支持和维护···············································································41.2.问题解答························································································41.3.故障处理·························································································52.第二章高标准的服务目标·········································································62.1.客户满意度······················································································62.2.问题解决时间···················································································63.第三章保障有力的服务方式······································································73.1.主动服务与被动服务有机结合······························································73.2.7*24小时“日不落”服务响应······························································84.第四章及时专业真诚的服务响应································································94.1.服务响应方针···················································································94.2.服务响应时间···················································································95.第五章郑重的服务承诺············································································105.1保修期内服务承诺···············································································105.2.保修期后服务承诺············································································105.3.其他服务承诺···················································································10第3页前言本方案设计者从业主方的实ss际需求出发，全面清晰的描述了售后服务范围，制定了高标准的服务目标，建立了反应迅速的服务体系和服务团队，以保障有力的服务方式，提供7*24小时及时专业真诚的“日不落”服务响应。同时，设计者充分考虑售后服务与技术支持工作的难度，建立了快速高效的故障定位与处理机制和完善的应急处理预案，并遵循严格的服务验收过程...
