21项素质能力模型第一章成就和行动..........................................................................................................2成就导向................................................................................................................................3概念：..............................................................................................................................3构面：..............................................................................................................................3一般行为：......................................................................................................................4与其他能力的关联...........................................................................................................5重视次序、品质与精确（CO）......................................................................................5概念：..............................................................................................................................5构面：..............................................................................................................................5与其他能力的关联...........................................................................................................6主动性（INT）....................................................................................................................6概念：..............................................................................................................................6构面..................................................................................................................................6一般行为特征：..............................................................................................................7与其他能力的关联...........................................................................................................7资讯收集（INFO）............................................................................................................8概念：..............................................................................................................................8构面：..............................................................................................................................8一般行为特征..................................................................................................................8与其他相关能力的关联...................................................................................................8第二章协助和服务.............................................................................................................9人际了解（沟通）（IU）................................................................................................9概念：..............................................................................................................................9构面..................................................................................................................................9一般行为特征：................................................................................................................10与其他能力的关联.............................................................................................
