21项素质能力模型第一章成就和行动..........................................................................................................2成就导向................................................................................................................................3概念:..............................................................................................................................3构面:..............................................................................................................................3一般行为:......................................................................................................................4与其他能力的关联...........................................................................................................5重视次序、品质与精确(CO)......................................................................................5概念:..............................................................................................................................5构面:..............................................................................................................................5与其他能力的关联...........................................................................................................6主动性(INT)....................................................................................................................6概念:..............................................................................................................................6构面..................................................................................................................................6一般行为特征:..............................................................................................................7与其他能力的关联...........................................................................................................7资讯收集(INFO)............................................................................................................8概念:..............................................................................................................................8构面:..............................................................................................................................8一般行为特征..................................................................................................................8与其他相关能力的关联...................................................................................................8第二章协助和服务.............................................................................................................9人际了解(沟通)(IU)................................................................................................9概念:..............................................................................................................................9构面..................................................................................................................................9一般行为特征:................................................................................................................10与其他能力的关联.............................................................................................