酒店客房营运专用参考资料VIP免费

STANDARDARRANGEMENT “／MEAL PLANS”P.156Often in Resort HotelMEAL PLANSARRANGEMENT NAME （S）ABBREVIATION（S）INCLUDES:（Full）American Plan（Room and Board）（Full Board）（Full Pension）AP （FAP）（RB）（P）Room, three meals （breakfast, lunch and dinner）usually served in a sale a manager with fixed menu or buffetModified American Plan（Half Board）（Demi-Pension）MAP（1/2 P）Room, two meals （breakfast and usually dinner）ideal for sports resortsBermuda Plan（Bed ＆ Breakfast）BP（BB）Room and full English ／ American breakfastContinental Plan（Garni）CPRoom and continental breakfastEuropean Plan（Apartments Only）（Room Only）EP（AO）（RO）Room OnlyTHE ROOM DIVISION DAYP.187The time on this chart are, in part, approximate, and may differ slightly according to hotel policy, equipment options, etc.2:00 a.m.Close-of-DayThe previous day is closed and posting ／check-ins may be processed for the new day, as the computer ／posting machine has been updated; late check-ins posted as pick-up revenue on new day.5:00Newspaper Delivery ／Wake-up Calls:Newspapers are delivered by the night bellman; PBX begins wake-up calls; Daily Events board is updated.6:00Check-outs begin:Guest begin checking-out gradually; PBX contacts area hotels for occupancy comparison.7:00Morning Reports ／ Early Shift begins:“（ A” Shift）Night Manager must deliver morning reports to G.M., various departments; Early Shifts begin reporting to work.7:30Housekeeping Dispatcher begins assignments ／ FO handover of shift（ Occurs with each shift change）Dispatcher begins room assignment to maid based on morning reports; FO hold a brief meeting to brief Early Shift; Housekeeping Asst. Reconciles yesterday‘s rooms, prepares houseman and general cleaning assignments.8:00Room Attendants ／ Hous...