6-13-001-3-1-营运部(规划、对公、零售)(NIL)_HK_终稿VIP免费

6-13-001-3-1 - 營運部(規劃、對公、零售)_HK.docProject 531 工程 (需求管理) Printed by 李萍萍 - 深圳後勤中心 13 年 10 月 4 日, HKTPM6 时 04 分 50 秒Table of Contents1 文件的用途......................................................................91.1 关系到其他文件.......................................................................................................92 适用范围.........................................................................93 适用读者.........................................................................94 业务描述.........................................................................94.1 业务介绍.................................................................................................................94.2 现状问题...............................................................................................................104.3 改造目标...............................................................................................................105 持分者需求和用户描述.......................................................105.1 持分者摘要...........................................................................................................105.2 用户环境...............................................................................................................115.2.1 服务时间和运营需求......................................................................................................115.3 主要持分者需求和用户需求.....................................................................................126 总体说明.......................................................................126.1 总体业务流程........................................................................................................126.1.1 客户信息管理全视图......................................................................................................126.2 术语定义................................................