库存型企业订单管理流程优化研究【摘要】近年来由于经济的飞速发展，市场竞争越发激烈，许多同一类中不同品牌的产品在功能、质量、外貌，价格甚至在营销手法上相互模仿，不同品牌之间产品差距越来小，客户服务水平成为了企业进行市场竞争，扩大市场份额的重要有效手段。订单作为企业与客户最直接的联系，订单的服务质量直接影响到客户体验，最终影响到企业的盈利。库存型企业订单具有提前期短，库存难以控制，订单容易出现抢单等情况的发生，直接影响到客户订单的响应效率，使企业的服务竞争力变弱。本论文主要以业务流程优化理论为基础，使用流程优化手段中的 ESIA 分析法，以 LJ 集团的订单管理为案例进行分析，指出了订单管理存在的问题，并提出了解决方案。旨在提高客户订单的完成效率，降低企业供应链运作成本，提高企业市场竞争的软实力。【关键词】订单管理；流程优化；库存型企业注：本论文（设计）题目来源于教师的国家级（或省部级、厅级、市级、校级、企业）科研项目，项目编号为： 。Research on order management process optimization of inventory enterprises Chitosan[Abstract] In recent years due to the rapid development of economy, more and more markets and to market competition, market competition is increasingly fierce, many different brands of goods in the same class in terms of performance, appearance, and even loss of copy each other on marketing, different brand products to small, the gap between customer service levels has become the enterprise competition in the market, expand the market share of important means to effectively.As the most direct contact between enterprises and customers, the service quality of orders has a direct impact on customer experience, thus affecting the profitability of enterprises. Inventory enterprise orders have a short lead time, inventory is difficult to control orders are prone to the occurrence of order scrambling, which directly affects the response efficiency of customer orders, so that the service competitiveness of the enterprise ...
