第 1 页精品文档---下载后可任意编辑商务英语 10 种埋怨信函写作篇complaints claims 〔埋怨和索赔信函〕埋怨、索赔信函的目的是为了猎取更好的效劳，对已毁灭的问题求得尽快的、妥当的解决。它通常是买方由于对收到的货物不满而书写，如：货物未按时到达；货物虽抵达，但与订单所载不同；货物有损毁现象；货物数量短缺或多余；货物质量与样品不符；效劳不合理以及收费过高等，这些均是埋怨、索赔的正值理由。 书写埋怨、索赔信函时，不妨开门见山出原先双方同意的条件，然后列举事实以表示有何不满，以及为什么不满，最终提出解决的方法。内容应明确、清楚 、有理，语气要简洁、坚决。避开使用生气和使对方过于犯难的措辞〔除非你所埋怨的问题反复发生，且屡次投诉而毫无结果〕。 1〕 for delay in shipment (由于发货延迟而埋怨) dear sirs , the furniture we ordered from you should have reached us a week ago .needless to say , the delay in delivery has put us to great inconvenience .it is therefore imperative that you dispatch them 第 2 页精品文档---下载后可任意编辑immediately .otherwise we shall be obliged to cancel the order and obtain the goods elsewhere. please look into the matter as one of urgency and let us have your reply as early as possible . yours faithfully, 友爱的先生们：我方从贵方订购的家具应于一星期前收到。不用说，发货的延迟给我方带来了很大的不便。因此，贵方必需马上发货，否那么我们将被迫取消订单，到另处订货。 请紧急处理此事，并尽快告知结果。 2〕 for poor-packing 〔由于包装不妥提出索赔〕 dear sirs , we are writing to inform you that the toys covered by our order no.519arrived in such an unsatisfactory condition that we have to lodge a claim against you .it was found upon examination that 10%of them are 第 3 页精品文档---下载后可任意编辑broken and some are badly scratched , obviously due to the improper packing . therefore, we cannot offer it for sale at the normal price and suggest that you make us an allowance of 20% on the invoiced...
