第1页，共33页 胜任特征辞典的起源与发展 胜任特征辞典的维度与结构 ................................................................................................................. 2 成就与行动族 ......................................................................................................................................... 4 1、成就导向ACHAchievement Orientation ......................................................................... 4 2、重视次序品质与精确（CO） .................................................................................................. 6 3、主动性（INT）Initiative .......................................................................................................... 7 4、信息搜集（INFO）Information Seeking ................................................................................. 8 帮助与服务族 ......................................................................................................................................... 8 5、人际理解力沟通（IU）Interpersonal Understanding .............................................................. 9 6、客户服务导向（CSO）Customer Service Orientation .......................................................... 10 冲击与影响族 ....................................................................................................................................... 12 7、冲击与影响（IMP）Impact and Influence ............................................................................ 12 8、组织认知（OA）Organization Awareness ............................................................................ 14 9、关系的建立（RB）Relationship Building ............................................................................. 15 管 理 族 ........................................................................................................................................... 16 10、培养他人（DEV）Developing Others ......................
