目 录一、部门职责及岗位职责........................................................................4（一）运营部职责....................................................................................4〔二〕部门各岗位职责............................................................................5二、主要工作事项和程序........................................................................9〔一〕租赁商户管理事宜及流程............................................................91〕租赁商户收铺工作程序......................................................................92〕租赁商户进场装修操作程序..............................................................93〕租赁商户装修验收操作程序............................................................114〕租赁商户开业操作程序....................................................................125〕租赁商户营业管理程序....................................................................136〕租赁商户撤场操作程序....................................................................147〕商户续租程序....................................................................................168〕租金收缴有关规定............................................................................179〕广告位招商及收租管理....................................................................1710〕市场调研..........................................................................................18三、物业公司管理程序及内容..............................................................181〕物业公司管理事宜............................................................................182〕日巡表................................................................................................19四、主要工作流程图及附表20（一）租赁商户收铺操作程序..............................................................20〔二〕租赁商户进场装修操作程序......................................................21〔三〕租赁商户装修验收操作程序............................................
