目 录引 言................................................................................................................................................2第 1 章 理解变革...........................................................................................................................2为什么变革..............................................................................................................................2变革的成因..............................................................................................................................3变革的来源..............................................................................................................................4变革的类型..............................................................................................................................5第 2 章 谋划变革...........................................................................................................................7确定目标..................................................................................................................................7识别变革的需要......................................................................................................................8选择重要的先变革..................................................................................................................9评估复杂性............................................................................................................................10设法使别人参加进来............................................................................................................12选定时间表............................................................................................................................14制订行动方案........................................................................................................................15预期效果................................................................
