酒店前台接待用语

酒店前台接待日常用语第一部分 问候1. Welcome to haiyatt garden Hotel . I’m ***, what should I call you, please欢迎光临海悦酒店。我是***，请问我该怎么称呼你呢2. Good morning/afternoon/evening, Sir/Madame. What can I do for you先生/女士，你好！请问我能为您做点什么3. My name is ***, is there anything else I can do for you, just let me know.我叫***，假如需要我为您做些什么，请告诉我。 you have any problems, please feel free to contact us .假如你有任何需要，请随时联系我们。Part 2 Helping to Check-in第二部分 帮助入住 have a seat for a while I’ll help you with the check-in procedure.请在那边稍坐一会儿，我将会为您办理入住手续。2. Would you please give me your passport and credit card , I’ll return them to you right away after the check-in procedure.请把您的护照和信用卡交给我。办完入住手续后，我会马上归还给您。3. How many nights will you stay this time这次入住您会住多少天4. Which room would you like, smoking room or non-smoking room您是要吸烟房间还是不吸烟房间5. Excuse me, Sir/Madame. How would you like to pay the deposit, together or separately先生/女士，不好意思，打扰一下。请问您是要分开付押金还是一起付呢Here is your room key and the breakfast coupon. Would you please sign here这是您的房卡和早餐券。请您在这里签个名好吗7. Here are your passport and the credit card . You can go up to the room now I hope you enjoy your stay with us..这是给回您的护照和信用卡。现在您可以上房间了。希望您在这里居住愉快。Part 3 Providing Service During Staying第三部分 居停期间提供服务Regular Service 常规服务(1) Please wait a second. I’ll transfer it for you. .请稍等一下。马上为你转接过去。(2) Because so please be careful.今日外面在下雨，地面很滑走路时请多加小心。Internet Service 网络服务There is free broadband Internet access in every room , connector plug is on the desk.写字台上有宽带插头，您...