i目 录目 录摘 要.....................................................................................................................................IABSTRACT.........................................................................................................................III第一章 绪论...........................................................................................................................11.1 选题背景及意义.......................................................................................................11.1.1 选题背景........................................................................................................11.1.2 选题意义........................................................................................................21.2 研究内容与方法.......................................................................................................31.2.1 研究内容........................................................................................................31.2.2 研究方法........................................................................................................31.3 研究思路...................................................................................................................4第二章 概念界定及相关理论...............................................................................................72.1 概念界定...................................................................................................................72.1.1 企业绩效........................................................................................................72.1.2 绩效考核体系................................................................................................72.1.3 平衡计分卡....................................................................................................82.2 国内外文献综述....................................................................................................