目 录引言..............................................................................................................2第 1 章理解变革..............................................................................................21.1 为什么变革.........................................................................................21.2 变革的成因.........................................................................................31.3 变革的来源.........................................................................................41.4 变革的类型.........................................................................................5第 2 章谋划变革..............................................................................................72.1 确定目标............................................................................................72.2 识别变革的需要..................................................................................82.3 选择重要的先变革...............................................................................92.4 评估复杂性.......................................................................................102.5 设法使别人参加进来..........................................................................122.6 选定时间表.......................................................................................142.7 制订行动计划....................................................................................152.8 预期效果..........................................................................................172.9 预期变革的阻力................................................................................192.10 检验计划........................................................................................21第 3 章实施变革............................................................................................223.1 沟通变革..................................................................................
