一线主管学员手册-管理和沟通技巧

Five Practices and Ten Commitments of Successful Leaders 成功的领导者的五项实践和十项投入1.Challenging the Process 1.Search for Opportunities 寻找机会 向程序挑战 2.Experiment and Take Risks 试验并敢于冒险2.Inspiring a Shared Vision 3.Envision the Future 想象未来 激发一个共同的愿景 4.Enlist Others 号召他人3.Enabling Others to Act 5.Foster Collaboration 培养合作精神 使他人有能力去做 6.Strengthen Others给他人以力量4.Modeling the Way 7.Set the Example 设立榜样 身先士卒，以身作则 8.Plan Small Wins 计划取得小的胜利5.Encouraging the Heart 9.Recognize Individual Contribution 鼓舞人心 认可个人的贡献 10.Celebrate Accomplishment 庆祝成就特征 序号 百分比Honest 诚实 1 83Competent 有能力的 2 67Forward-looking 有远见 3 62Inspiring 鼓舞人心 4 58Intelligent 智慧 5 43Fair-minded 公正 6 40Broad-minded 坦荡 7 37Straightforward 直截了当 8 34Imaginative 有想象力 9 34Dependable 可靠 10 33Supportive 能提供支持 11 32Courageous 有勇气 12 27Caring 关心 13 26Cooperative 合作 14 25Mature 成熟 15 23Ambitious 有雄心 16 21Determined 坚定的 17 20Self-controlled 有自控力 18 13Loyal 忠诚 19 11Independent 独立 20 10成功领导者的关键特征What do you do when you’re stuck with a group of employees whose work isn’t up to par? People who lack experience... enthusiasm... or the skills you expected them to have? 当你面对一群不能按照标准完成工作的员工，你该如何应对？他们缺乏经验，缺乏工作热情，或是缺乏你期望他们拥有的技能…… MAKE THE BEST OF WHAT YOU’VE GOT 充分利用现有人员You could run to the boss and ask for replacements. But what if there are none available? Complaining won’t help, and it might make the boss think you can’t handle the situation.你可以跑到老板那里要求换人。但是如果找不到合适的呢？抱怨是没有用的，而且抱怨也会让老板认为你无法控制局面。 MAKE THE BEST OF WHAT YOU’VE GOT 充分利用现有人员One...