酒店金钥匙服务标准手册VIP专享

目 录仪容仪表___________________________________________________1礼节礼貌___________________________________________________2总台接待服务标准___________________________________________4总台服务—退房结帐_________________________________________10大堂副理___________________________________________________14礼宾员工作标准_____________________________________________15金钥匙服务规程_____________________________________________19商务中心接待_______________________________________________22客房服务___________________________________________________25陪同客人进房_______________________________________________28电话总机___________________________________________________29客房（ＰＡ）公共区域_______________________________________31咖啡厅酒水服务_____________________________________________33餐饮服务—自助早餐服务_____________________________________35送餐服务___________________________________________________37餐饮服务—西餐服务_________________________________________39棋牌接待___________________________________________________41会议接待___________________________________________________43工程部检查标准—水通、电灵运行正常_________________________46保安部_____________________________________________________46交通服务___________________________________________________47酒店后台厨房_______________________________________________48中餐服务____________________________________________________48中餐宴会服务标准及法律规范______________________________________53中餐摆台____________________________________________________55餐厅卫生____________________________________________________58仪容仪表序号内 容检查结果A发型优良一般差 得分1男员工：保持清洁、整齐；前面不过眉毛；后面不过衣领；发角不过耳；不蓄胡须。2女员工：保持清洁，梳理整齐；头发前面不不定期眉毛，后面不过肩；头发不得盘于头顶或盘得过大，戴发网为黑色，头花或发夹为黑色或深咖啡色，尺寸不大于十厘米。3男女职工都不要染彩发，不留怪发型，不用有异味的发胶（乳）。B脸部优良一般差 得分4常常洗脸。出汗的季节，一定要在服务前洗脸。5服...