上海大众iCrEAM索赔管理用户手册-SKODAVIP免费

上海大众ASMP项目组上海大众智能经销商管理平台索赔管理第1页共37页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共37页文档位置这是一个在线文档的打印件。硬拷贝只在打印当天有效。如果对本文档有疑问，请与作者联系。修改历史本版日期:2012-01-12下一版本日期改版号改版日期修改总结修改纪录审批本文档需要如下批示。签名的审批表格由项目组存档。SVW项目经理姓名SVWProjectManager签名(Signature)日期(Date)用友信息科技(上海)有限公司yonyou项目经理yonyouProjectManager签名(Signature)日期(Date)分发本文档已被分发到如下人员姓名职务第2页共37页第1页共37页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第2页共37页目录1目标.................................................................................................................................................32模块概述..........................................................................................................................................42.1流程图..............................................................................................................................42.2系统主要功能..................................................................................................................63系统登录..........................................................................................................................................63.1登陆系统..........................................................................................................................64质量担保管理..................................................................................................................................74.1一般索赔（理赔）..........................................................................................................74.2一般索赔（拒赔）........................................................................................................104.3一般索赔(退回)............................................................................................................114.4一般索赔（理赔,申请按件结算）..............................................................................124.5一般索赔（理赔,未回运主损按件结算）..................................................................134.6二手车索赔(理赔)........................................................................................................144.7召回索赔(未参加过)....................................................................................................144.8受控零件索赔(理赔)....................................................................................................164.9首保索赔(理赔)............................................................................................................174.10优惠索赔(理赔)............................................................................................................214.11技术性服务活动索赔（未参加过）............................................................................224.12任意索赔（有部分配件未索赔）................................................................................234.13索赔员登陆后显示看板................................................................................................244.14报表................................................................................................................................284.15故障...