目录员工满意度管理的实施办法初探...................................................................................................21.引言...........................................................................................................................................22.员工满意度模型.......................................................................................................................23.员工满意度模型的解释...........................................................................................................33.1“个方面”的选择——满意维度的选择............................................................................33.2基准——参照点的选择.....................................................................................................43.3员工的满意度取决于员工需求满足的相对程度.............................................................43.4——满意度系数的确定......................................................................................................43.5不同维度之间的替代关系.................................................................................................53.6的确定................................................................................................................................53.7效用函数的确定.................................................................................................................54.员工满意度量表的编制...........................................................................................................64.1员工满意度量表.................................................................................................................64.2员工满意度测量的二级系统.............................................................................................64.3员工满意度量表模本.........................................................................................................74.4员工满意度量表说明.........................................................................................................75.多层次模糊评判法在评价组织总体员工满意度中的应用....................................................85.1多层次模糊评判法.............................................................................................................85.2多层次模糊评判法的评判表格.........................................................................................95.3多层次模糊评判法的说明...............................................................................................106集团某部门员工满意度测量和综合评定举例......................................................................106.1H集团某员工满意度测量实例.......................................................................................106.2H集团某销售公司市场部员工满意度综合评定举例...................................................117.对现代企业人力资源管理的几点启示..................................................................................127.1员工满意是企业能够不断创新的源泉...........................................................................127.2顾客满意和员工满意是一致的...................................................................................一三7.3员工在考虑选择满意度的参照点时，企业是可以引导的.......................................一三7.4满意度系数的应用................................
