目录引言..........................................................................................................................................2第1章理解变革.....................................................................................................................21.1为什么变革...................................................................................................................21.2变革的成因...................................................................................................................31.3变革的来源...................................................................................................................41.4变革的类型...................................................................................................................5第2章谋划变革.....................................................................................................................72.1确定目标.......................................................................................................................72.2识别变革的需要...........................................................................................................82.3选择重要的先变革.......................................................................................................92.4评估复杂性.................................................................................................................102.5设法使别人参与进来.................................................................................................122.6选定时间表.................................................................................................................142.7制订行动计划.............................................................................................................152.8预期效果.....................................................................................................................172.9预期变革的阻力.........................................................................................................192.10检验计划...................................................................................................................21第3章实施变革...................................................................................................................223.1沟通变革.....................................................................................................................223.2分派职责.....................................................................................................................243.3形成承诺.....................................................................................................................253.4变革文化.....................................................................................................................263.5限制阻力.....................................................................................................................27第4章巩固变革...................................................................................................................294.1监控进展.....................................................................................................................294.2审核假定条件.........................................................................................
