第1页共38页编号:时间:2021年x月x日书山有路勤为径,学海无涯苦作舟页码:第1页共38页目录引言................................................................................................................................................2第1章理解变革...........................................................................................................................21.1为什么变革.........................................................................................................................21.2变革的成因.........................................................................................................................31.3变革的来源.........................................................................................................................41.4变革的类型.........................................................................................................................5第2章谋划变革...........................................................................................................................72.1确定目标.............................................................................................................................72.2识别变革的需要.................................................................................................................82.3选择重要的先变革.............................................................................................................92.4评估复杂性.......................................................................................................................102.5设法使别人参与进来.......................................................................................................122.6选定时间表.......................................................................................................................142.7制订行动计划...................................................................................................................152.8预期效果...........................................................................................................................172.9预期变革的阻力...............................................................................................................192.10检验计划.........................................................................................................................21第3章实施变革.........................................................................................................................223.1沟通变革...........................................................................................................................223.2分派职责...........................................................................................................................243.3形成承诺...........................................................................................................................253.4变革文化...........................................................................................................................263.5限制阻力...........................................................................................................................27第4章巩固变革.........................................................................................................................294.1监...