(完整版)充电桩运维部门管理方案(正式)VIP免费

1苏州奇才电子电动汽车充电桩运维管理方案目录1、总则..................................................................................................................................................22、运维组织架构及岗位职责..............................................................................................................32.1运维服务商合作架构...............................................................................................................32.2运维岗位架构..........................................................................................................................42.2.1运行维护组岗位职责...................................................................................................52.2.2服务管理组岗位职责....................................................................................................63、运维服务..........................................................................................................................................73.1运维信息...................................................................................................................................73.1.1运维平台信息服务........................................................................................................73.1.2客服反馈问题处理........................................................................................................83.1.3其他途径反馈问题处理................................................................................................83.2定期巡检...................................................................................................................................83.2.1巡检制度........................................................................................................................93.3.2巡检内容及方法............................................................................................................93.3现场故障处理...........................................................................................................................93.3.1故障处理制度................................................................................................................93.3.2故障处理流程..............................................................................................................103.3.3故障处理内容和方法..................................................................................................113.4设备管理.................................................................................................................................124、人员管理........................................................................................................................................134.1人员稳定性措施.................................................................................................................134.2不定期的故障模拟抢修.....................................................................................................144.3培训管理.............................................................................................................................144.4人员培训考核.....................................................................................................................155、安全管理.........................................................