1中餐厅服务程序中餐厅服务程序ChineserestaurantserviceChineserestaurantserviceprocedureprocedure2中餐厅服务程序中餐厅服务程序ChineserestaurantserviceprocedureChineserestaurantserviceprocedure•接受预定Takereservation•问候客人Greetguest•询问客人喜欢的台位Ascertaintablepreference•帮客人入座Escortguestandassistwithseating•接近餐桌问候客人Approachtableandgreetguest•服务中国茶ServeChineseTea3中餐厅服务程序中餐厅服务程序ChineserestaurantserviceprocedureChineserestaurantserviceprocedure•上小毛巾Offertowel•铺席巾Spreadnapkin•脱筷套Takeoffchopstick’scover•收撤多余餐位Takeawaysuperabundancetableset•服务豉油Inquiresauceoil•服务开胃小吃Serveappetizer•呈送菜单和酒水单Presentmenuandwinelist4中餐厅服务程序中餐厅服务程序ChineserestaurantserviceprocedureChineserestaurantserviceprocedure•解释菜单和当日特别介绍Explainmenuanddailyspecial•推荐Makerecommendations•点菜Takefoodorder•点酒水Takewineorder•输入点单与酒水单PostfoodandwineordertoMicros•准备酒水服务Preparetableforwineselection•服务酒水Servewineselection5中餐厅服务程序中餐厅服务程序ChineserestaurantserviceprocedureChineserestaurantserviceprocedure•与厨房保持上菜需求的联系Liaisewithkitchenfortheservingsequence•准备上菜，清理台面Preparetableforfoodselection,cleanthecenterpieceifnecessary•准备相应调料和器皿Preparenecessarycondimentsandequipmentsfortherelevantdish•传递菜式与调料Pickupfoodandcondiments6中餐厅服务程序中餐厅服务程序ChineserestaurantserviceprocedureChineserestaurantserviceprocedure•服务菜式及调料，询问客人需求Servefoodandcondiments,inquireaboutfurtherneedsbythelastdish/courseserved•清理台面Clearanddetailtable•更换小毛巾Replacefacetowelwithfreshround•为服务主食做准备Clearanddetailtablefordimsumservice•传递主食与调料Pickupdimsum,condiments•清理台面上饭后茶Clearanddetailtableforaftertea7中餐厅服务程序中餐厅服务程序ChineserestaurantserviceprocedureChineserestaurantserviceprocedure•清理台面上水果Clearanddetailtableforfruit•呈送帐单Presentcheck•支付帐单Settlecheck•跟进餐后服务Followupandcontinueservice•帮客人离座Assistwithleaving•送客Bidfarewell•还台Resettable
