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CivilaviationCivilaviationpracticalEnglishpracticalEnglishLecturerPiyingLecturerPiyingCivilaviationpracticalEnglishCivilaviationpracticalEnglishWordsandexpressionsWordsandexpressionsPhrasesPhrases常用词组常用词组BasicsentencesBasicsentences常用句子常用句子DialoguesDialogues对话对话一Wordsandexpressions机长机长乘务员乘务员经理经理主任主任主管主管残疾人残疾人无陪伴儿童无陪伴儿童//老人老人中转旅客中转旅客旅客旅客地面服务员地面服务员服务部分服务部分pilotpilotAttendantAttendantManagerManagerDirectorDirectorSupervisorSupervisorThedisabledThedisabledUnaccompaniedUnaccompaniedchildrenchildren/theold/theoldTransferTransferpassengerspassengersPassengersPassengersGroundstaff/Groundstaff/handworkerhandworker服务部分服务部分值机部分值机部分•旅客姓名•航班号•机票•起飞时间•承运人•成人票•儿童票•交运行李•手提行李•旅行团•退票•改签•Passengername•Ticket•Flightnumber•Departuretime•Carrier•Adultfare•Childrenfare•Checkedbaggage•Handbaggage•Tourgroup•Refund•Endorse•无人陪伴•身份证•护照•餐食服务•直达航班•智能售卡机•靠窗座位•走道座位•危险物品•易碎物品•不符合包装要求的行李•易腐物品•迟交运行李•办理登机区•值机柜台•值机主任•Unaccompanied•I.D.card•Passport•Mealservice•Non-stopflight•Smartcarddispenser•Windowseat•Aisleseat•Dangerousarticles•Fragilearticles•Inadequatepacking•Perishablearticles•Latecheck-inbaggage•Checkinarea(zone)•Check-incounter•Check-indirector•行李查询部分•行李领取处Luggageclaim(要求主张);baggageclaim•行李手推车Baggagecart•行李牌luggagetag•取行李LuggagepickupLuggagereclaim二二PhrasesPhrasesAbnormalflightNormalflightSpecialmattersNormalflightNormalflight准时0ntime/schedule•登机时间boardingtime•登机口boardinggate登机boarding•请带好随身行李Pleasetakeyourluggagewithyouatalltime•排成一线keep/standinline•在此排队Queuehere•欢迎登机Welcomeaboard•旅途愉快haveanicetrip/haveatime•登机牌boardingpass(card)AbnormalflightAbnormalflight结果：延误Delay取消cancel状态：进站(进港,到达)arrivals已降落landed迫降forcetobelanded预计时间scheduledtime实际时间actualtime原因：１）：公司原因飞机调配Aircraftrotation机械故障Mechanicaltrouble２）：非公司原因天气不好Badweather•能见度差poorvisibility•航路关闭Thecloseddownoftheairroute•航空管制Thecontroloftheairroute•对方机场关闭Thecloseddownoftheoppositeairport•本机场关闭Thecloseddownoftheourairport•飞机晚到LateincomingaircraftSpecialmatters•中途下客Stepover•晚到旅客Noshowpassengers•退票Refund•改签Endorse/Changetoantherflight•2９值机柜台２９check-incounter•免费餐食（饮料）Freemeal(drink)值机部分•传送带conveyorbelt•每次放两件twopiecesofbaggageatonetime•超重overweight•公斤kilo•逾重行李费excess-baggagecollectcounter，免责行李牌limitedrelease航班截载Theflighthasbeencloseddown请问您要窗口位还是走廊位？awindowseatoranaisleseat？减免逾重行李费discountfortheoverweightbaggage贴更改条和盖章endorseyourticketandgetanewstamp.负责beresponsiblefor危险物品Dangerousarticles易碎物品Fragilearticles不符合包装要求的行李Inadequatepacking易腐物品Perishablearticles三三BasicSentencesBasicSentences常用句型常用句型服务部分1.Goodmorning.早晨好。WelcometoChina欢迎来中国。Good-bye.Haveatime.再见，祝您旅途愉快2.Wouldyoupleasebackoffalittle?请向后退一Pleasebeinorder,onebyone.请按顺序，一个接一个2.Afteryou.请您先走。Iamsorry.对不起。Iamsorrytohavekeptyouwaitingsolong.让您久等3.Wearewaitingfortheweathertoimpr...