员工建议、申诉制度及流程【中英文全版】1.0目的Purpose为维护员工的合法权益，保障广大员工与公司管理层的有效沟通，及时发现、处理各类隐患问题；建立和谐、稳定、团结的劳动用工关系，增强企业的凝聚力和创造力，特制定本制度及流程。Wemaketheprocesstoprotectthelawfulrightsofemployee,toassurethetimelyandeffectivecommunicationbetweenstaffandtopmanagement,todiscoveranddealwithdifferenttypesofpotentialissues,tobuildharmonious,stableandunitedrelationship,andtostrengthenthecoherenceaffinityandcreativeabilityoftheenterprise.2.0适用范围Scope2.1、本制度及流程适用于××××××××××有限公司的全体在职员工，包括外籍员工。Thepolicyisapplicabletoallstaffof××××××××××(Shenzhen)Co.,Ltd,includingforeignersworkingforShenzhensite.2.2、本申诉制度及流程的管理对象员工的包括无记名建议和实名申诉，员工必须有针对性的选择合理的方式。实名申诉需要申诉人如实填写《员工申诉表》，便于及时处理和归档。Theprocesscoversanonymouscomplaintandreal-nameappeal.Youmayselecttherationalone.Fillin“Real-NameAppealForm”factuallyifyouselectreal-nameappeal,whichwillhelpexecutivetodealwithitintime.3.0定义Definitions3.1员工建议和申诉的渠道包括：Effectivechannelsforcomplaintandappealincluding:3.1.1员工意见箱：用于政策咨询、对一些不合理现象的建议等，不期望得到对建议者本人直接答复的，属于无记名建议。如建议宿舍环境、车间纪律、工衣工服等。ComplaintBox:complaintorappealforcounselingforpoliciesorconstructivesuggestion,whichisnotexpectedtogetafeedbacktoapplicant,willberegardedas“anonymouscomplaint”,suchassurroundingofdormitory,disciplineofworkshop,andworkuniformetc.3.1.1.1员工意见箱内的信息属于无记名建议，人力资源部会定期开启意见箱（每二周开启一次），对员工要求合理、可以解决的建议会及时解决，并把处理意见公布在公告栏内。Thenotescollectedfrom“ComplaintBox”willberegardedas“anonymouscomplaint”.Humanresourcesdepartmentwillopenitevery2weeksandpublishthefeedbackforthosearereasonableandmaybesolved,inbulletinboard.3.1.2员工申诉（实名申诉）：和本人利益关联密切的建议、申诉，期望得到对本人答复的，属于实名申诉。如个人薪资、假期、个人认为受到不公平公正对待等。时间紧迫、需要立即解决的申诉、建议要使用实名申诉渠道。Real-nameappeal：thecomplaintorappeal,whichisrelatedtothebenefitofapplicantcloselyandexpecttogetafeedbacktoapplicant,willberegardedas“Real-nameappeal”,suchaspersonalsalary,leave,andunfairtreatmentetc.Pleaseuse“Real-nameappeal”ifyouhaveurgentappealorcomplaint.3.2申诉原则Principleofappeal3.2.1申诉人应根据事实，按照本制度及流程的规定进行申诉，不得存在欺骗之行为。Applicantshouldpresentappealaccordingtorequirementsofpolicyandprocessonfacts.Cheatingwillnotbepermitted.3.2.2申诉受理人应在保密的原则下,严肃认真地对待申诉事件,确保员工的正当利益不受侵害。Executiveshouldkeepitconfidentialandtreattheappealseriouslytoensuretherightbenefitsofemployeeareprotected.3.2.3申诉资料需由申诉人本人如实填写，代理申诉无效。Applicantshouldcomplete“Real-NameAppealForm”personally.Representativeappealisineffective.3.2.4申诉人应遵守申诉流程。不允许越级申诉，以便于各受理人了解事件真相，及时作出正确判断。Applicantshouldrespecttheappealpolicy.Theactionofbypasstheimmediateleadershipandpresenttheappealorcomplainttohigherlevelswillbeforbidden.Itwillinfluencetheexecutivetolearnthefacts.3.2.5无论是无记名建议或者实名申诉时，都要求使用平实、质朴的语言，讲清事实经过即可；不要使用过多的修饰词汇，避免让受理人作出错误的判断。Pleaseusethesimple,unpretendingwordstopres...
