酒店情景英语酒店情景英语Unit1Unit1FrontdeskFrontdeskLesson1ReservationLesson1ReservationLesson1ReservationLesson1ReservationFrontdeskHowcanImakereservations?reservationfacetoface柜台预定Telephone(电话预定)Internet（网络订房）Fax（传真订房）e-mail(邮件预定)ReservationReservation预定预定Warming-upWatchavideoanddiscuss:whatarethekeypointsinreservation?ReservationReservation客人/代订人/团体姓名GuestName联系电话TelephoneNumber所需客房类型RoomType价格或折扣Price/Discount所需客房数量NumberofRooms抵/离店日期&时间ArrivalDate/DepartureDate入住天数LengthofStaying订房入住当天的保留时间Cut-offTime订房8大要素RoomtypeRoomtype单人间双人间singlesingleroomroomtwinroomtwinroom套房suitesuite总统套房presidentialsuitepresidentialsuiteRoomtypeRoomtype三人间tripleroomtripleroom大床房doubleroomdoubleroomRoomtypeRoomtypeDeluxesuite豪华套间Businesssuite商务套间Economyroom经济套间seaview./mountainviewroom海景房/山景房Beachvilla/watervilla沙屋/水屋Extrabed加床Facetothesouth/withafrontview朝阳Withbath/shower带浴室/淋浴RoomtypeRoomtypeServiceProcedure服务流程1.GreettheguestHelloSir/Madam,XXXhotel.MayIhelpyou?2.TakingareservationWhattypeofroomdoyouneed/prefer?Andhowmanypersonwilltherebeinyourparty?3.ReferringtodatesandtimesForwhatdates?Howmanynightsdoyouwishtostay?4.Acceptingorrefusingthebooking.Letmeseeifthereisaroomavailable.Well.Wehave….It’sallrightfor(date)butnot(date)Wedon’thaveany(roomtype),wouldyoumindhaving(roomtype)Iamsorry,wearefullybookedonthosedays.Wouldyouchangeyourreservationdate?5.StatingthepriceIt’s…pernight.(wewillgiveyou…off).6.Askingguest’sinformation.MayIhaveyournameandyourtelephonenumber?Howdoyouspellyourlastname?7.confirmthedetailsIwouldliketoconfirmyourreservation.Mr./Ms.XXX,youhavebooked/reserved…roomfrom…to…,thepriceis…andyourtelephonenumberis……..Isthatright?8.ThanktheGuestThankyou,welookingforwardtoseeingyou.DialogueC：Clerk职员J：Jack杰克C:Goodmorning.MayIhelpyou?J:Yes,I‘dliketoreservearoomforthreedays,please.C:Forwhichdate?J:FromSeptember15thto18th.C:Whichkindofroomwouldyoulike,adoubleorasingle?J:Asingle,please.C:MayIhaveyournameandphonenumber?J:JackBrownandthenumberis3626833.DialogueC:Whattimedoyouexpecttoarrive,Mr.Brown?J:Oh,about6:30p.m.,Isuppose.C:Well，I‘dliketoconfirmyourreservation.AsingleroomforMr.Brownat480yuanpernightforthreenightsfromSep.15thto18th.J:Right.C:Thankyou,Mr.Brown.ReservationCardMr./Mrs./Miss:ArrivalDate:DepartureDate:No.ofrooms:RoomType:No.ofPersons:RoomRate:Bookedby:Tel:Approveby:Takenby:Date:R：Goodmorning.ThisisXinzhongHotelReservations.MayIhelpyou?C:Yes,I’mcallingfromtheStates.I’dliketobookaroom,startingfromSept.22nd.R:Whatkindofroomwouldyoulike,sir?C:Adoubleroom,please.R:whataboutatwin-bedroomwithbathfor90dollarspernight,includingbreakfast?C:OK.R:MayIhaveyourname,sir.C:MynameisJohnSmith.R:Thankyou,Mr.Smith.Howlongwillyoubestayinghere?C:Threenights.(thereceptionistrepeatsthereservation.)That’sit.Onemorething,howcanIhavemyreservationguaranteed?R:I’lljustneedyourcreditcardnumberandtakecareoftherestofyou.C:It’sNo.1734-4018-2273-1868.R:Thankyou,Mr.Smith.Anythingelse?C:No,thanks.Good-bye.R:GoodbyePracticePracticeMakeadialogueofreservation,includingthe8keypoints.Thanks！
