24) It’s my pleasure . 很高兴为您服务。26) Thank you for staying in our hotel.感谢您在我们饭店下榻。道歉语：29) I’m sorry . It’s my fault 对不起，那是我的过错。30) Sorry to have kept you waiting .对不起，让您久等了。31) Sorry to interrupt you .对不起，打扰您了。32) I’m sorry about this. 对此表示歉意。33) I apologize for this. 我为此道歉。34) That’s all right 没关系。35) Let’s forget it 算了吧。征询语：36) Can(May ) I help you ? 我能帮您什么吗？Yes ,please. 好的。37) What can I do for you ? 我能为您干点什么吗？38) Is there anything I can do for you ? 有什么我能为您效劳的？39) Just a moment , please . 请稍等一下。40) May I use your phone ? 我能借用您的电话吗？Yes ,of course . 当然可以。指路用语：41) Go upstairs/downstairs 上楼/下楼42) It’s on the second(third) floor. 在二(三) 楼43) Excuse me. Where is the washroom 对不起，请问盥洗室(电梯) 在哪儿？(restroom,elevator)This way ,please. 请这边走。44) Turn left/right. 往左(右) 转。45) It’s in the lobby near the main entrance. 在大厅*近大门。46) It’s in the basement at the end of the corridor. 在地下室走廊尽头。提醒用语：48) Please be careful. 请当心。49) Please don’t leave anything behind. 请别遗忘您的东西.50) Don’t worry. 别担心。51) Take it easy. 放心好了。52) Please don’t smoke here. 请不要在这里抽烟。57) Goodbye and thank you for coming. 再见，谢谢您的光临。58) Goodbye and hope to see you again. 再见，希望再见到您。59) Have a nice trip! 一路平安！60) Wish you a pleasant journey! Good luck! 祝您旅途愉快！前厅部(61) Have you a reservation?您预订过吗？(62) May I have your name and room number?您能告诉我您的名字与房间号码吗？(63) Here is your room key.给您房间钥匙。(64) Please pay at the cashier’s desk over there.请去那边帐台付款。(65) Are these your baggage? May I take them for you?这些...
