ThemostfrighteningwordsintheEnglishlanguageare,“Ourcomputerisdown
”Youhearitmoreandmorewhenyouareinbusiness
TheotherdayIwasattheairportwaitingforatickettoWashingtonandthegirlintheticketofficesaid,“I’msorry,Ican’tsellyouaticket
Ourcomputerisdown
”“Ifyourcomputerisdown,justwritemeoutaticket
”“Ican’twriteyououtaticket
Thecomputeristheonlyoneallowedtodoso
”Ilookeddownthecounterandeverypassengerwasjuststandingtheredrinkingcoffeeandstaringattheblackscreen
ThenIaskedher,“Whatdoyoudo
”“Wegivethecomputertheinformationaboutyourtrip,andittellsuswhetheryoucanflywithusornot
”“Sowhenitgoesdown,yougodownwithit
”“That’sright,sir
”“Howlongwillthecomputerbedown
”Iwantedtoknow
“Ihavenoidea
Sometimesit’sdownfor10minutes,sometimesfortwohours
Thereisnowaywecanfindoutwithoutaskingthecomputer,andsinceit’sdownitwo