1前言.............................................................................I弓 I 言............................................................................II0.1 总贝 g.................................................................................................................II0.2 质量管理原则..................................................................II0.3 过程方法.....................................................................III0.4 与其他管理体系标准的关系......................................................V质量管理体系要求.................................................................11 范围............................................................................12 规范性引用文件..................................................................13 术语和定义......................................................................14 组织环境........................................................................14.1 理解组织及其环境..............................................................14.2 理解相关方的需求和期望........................................................14.3 确定质量管理体系的范围........................................................14.4 质量管理体系及其过程........................................................25 领导作用........................................................................25.1 领导作用和承诺................................................................25.1.1 总则.......................................................................25.1.2 以顾客为关注焦点............................................................25.2 方针..........................................................................35.2.1 制定质量方针...............................................................35.2.2 沟通质量方针...............................................................35.3 组织的岗位、职责和权限........................................................36 策划.....................
