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——针对高发客诉和隐性失效作QFD分析工厂面QFD（与进检、制程、成检、仓储相关）◎◎◎◎◎◎屋顶KANO499335515959159379995155931331951994179973377937944355458153108 50115 3827100 837230707744445544414424技术需求（最终产品特性）异味评测缺料螺纹内径螺牙外翻密封圈损伤单点拉力盖体变形瓶口断环测试用户分类顾客和市场需求评估开启扭矩断环扭矩不掉印无脏污卫生性能工程措施重要度宏全上线无高歪盖上线不断环上线不卡盖密封良好不跟旋不滑扣顾客需求易开启内容物不变质气味无异常断环前挤压不漏液跌落吸入密封性能盖体外径内塞外径◎◎544455444144242344444323334254445544444454458153108 50115 3827100 83723070773.8%6.8%4.5%9.1%4.2%9.7%3.2%2.3%8.4%7.0%6.1%2.5%5.9%6.5%11 24 12 27 1011925 26 15 10 14 18严重度评分技术评估重要程度Taj相对重要程度Tj#VALUE!排序西塞本企业技术指标值效作QFD分析强相关弱相关-不相关相关）◎◎竞争能力分析1944242.000.078.0 0.1095344341.330.075.3 0.07322351.670.098.3 0.117933341.330.075.3 0.075242.000.078.0 0.104341.330.075.3 0.0795341.330.075.3 0.073451.250.096.3 0.0874341.330.075.3 0.074441.000.074.0 0.054451.250.096.3 0.084341.330.075.3 0.074441.000.074.0 0.0549787240150.210.770.630.8544544333330.66重要程度Ii绝对权重Wai相对权重Wi宏全西塞技术竞计值Ti本企业U目标T改进比例Ri断环印刷附着力脏污 菌落总数内膜破损纸箱变形毛边 粘连 浇口穿孔浇口突起客户满意度竞争能力估计值◎◎◎44544343330.6822322322220.5344544444440.7649787240154.1%6.6%6.1%#VALUE!#VALUE!#VALUE!3.4%#VALUE!1.3%#VALUE!10 23 180008030技术竞争能力估计值Ti