第 1 页提高集团工单处理及时率QC 成果报告 -监视室猫头鹰 QC 小组提高集团工单处理及时率监控部监视室猫头鹰QC 小组二零一一年第 2 页提高集团工单处理及时率QC 成果报告 -监视室猫头鹰 QC 小组目录前言 ............................................................................................................................................................... 3名词解释 ....................................................................................................................................................... 41.小组概况 ............................................................................................................................................... 52.选题理由 ............................................................................................................................................... 52.1.集团工单流转过程 .......................................................................................................................... 52.2. 详细选题理由 ........................................................................................................................................ 63.活动计划 .............................................................................................................................................. 84.现状调查 ............................................................................................................................................... 94.1.现状调查一 ...................................................................................................................................... 94.2.现状调查二 ...................................................................................................................................... 94.3.现状调查三 .................................................................................................................................... 105.目标设定 ...............................................................
