1 / 72 Elementary ‐ Difficult Customer (B0001) A: Good evening. My name is Fabio, I’ll be your waiter for tonight. May I take your order? B: No, I’m still working on it. This menu is not even in English. What’s good here? A: For you sir, I would recommend spaghetti and meatballs. B: Does it come with coke and fries? A:It comes with either soup or salad and a complimentary glass of wine, Sir. B: I’ll go with the spaghetti and meatballs, salad and the wine. A: Excellent choice, your order will be ready soon. B: How soon is soon? A: Twenty minutes? B: You know what? I’ll just go grab a burger across the street. Elementary ‐ Calling In Sick (B0002) A: Hello, Daniel speaking, how may I help you? B: Hi, Daniel, Julie here. A: Hi, Julie, how are you? B: Actually, I’m feeling quite ill today. A: I’m sorry to hear that. What’s wrong? B: I think I’m coming down with the flu. I have a headache, a sore throat a runny nose and I’m feeling slightly feverish. A: I see... so you’re calling in sick? B: Yes, I was hoping to take the day off to recover. A: OK, then. Try and get some rest. Elementary ‐Daily Life ‐ Hotel Upgrade (C0003) A: Good afternoon. What can I do for you? B: I’d like to check in please. I have a reservation under the name Anthony Roberts. A: All right R.O.B.E.R.T.S... Oh, Mr. Roberts we’ve been expecting you& and here is your keycard to the presidential suite. B: But there must be some mistake; my reservation was for a standard room. A: Are you sure? Let me double check . B: Yeah&Here, this is my confirmation number. A: You’re right Mr. Roberts, there seems to be a mixup, unfortunately we’re oVerbooked at the moment . B: So& A: Not to...
