目录摘要---------------------------------------------------------------------第 2 页答谢词------------------------------------------------------------------第 3 页实习情况简要说明----------------------------------------------------第 4 页证明信-------------------------------------------------------------------第 5 页实习公司所属行业背景的调查-------------------------------------第 6-8 页实习公司的背景调查-------------------------------------------------第 9-10 页实习部门和岗位职责的调查----------------------------------------第 11-12 页执行实习任务或履行职责的分析描述----------------------------第 13-14 页分析、研究实习环境-------------------------------------------------第 15-17 页总结-----------------------------------------------------------------------第 18 页第 1 页 共 22 页宁波石浦半岛酒店有限公司的调研报告摘要：宁波石浦半岛酒店开业于 2007 年 9 月 10 日，是一家集商务、旅游、会议为一体的、按五星级标准建造的时尚个性酒店。我利用学校给予的机会，来到了这家四星级酒店的餐饮部，就主要负责酒店 VIP 贵宾接待的迎宾员兼服务员岗位进行调研。经过了培训和实践，了解其主要工作内容，提高了个人的服务意识。同时对酒店的运营方式和管理模式有了较深刻的认识，提出了自己的一些看法。总之，受益匪浅，为以后真正步入社会提供了宝贵的经验。Abstract: Ningbo shipu peninsula hotel opening in on September 10, 2007, is a collection of business, tourism, conference for the integration of, built to five-star standard fashion and personality hotel.I use the school to give opportunity, came to this four-star hotel restaurant, mainly responsible for the hotel reception of the VIP guest member and the waiter post survey. After the training and practice, understand its main content, enhance personal service consciousness. At the same time to the hotel the operation mode and management mode has a profound understanding of, and proposes some opinions. In short, benefit, for the...
