目录管理咨询..........................................................................................................................................1用户十诫..................................................................................................................................1了解咨询和咨询师...........................................................................................................1明确问题..........................................................................................................................1明确目标..........................................................................................................................2选择自己的咨询师...........................................................................................................2共同安排计划...................................................................................................................3与咨询师积极配合...........................................................................................................3让咨询师参与执行过程...................................................................................................4检查进展情况...................................................................................................................4对结果和咨询师作出评价...............................................................................................5对咨询师的依赖,要保持清醒.......................................................................................6职业准则..................................................................................................................................6欧洲管理咨询协会(FEACO)专业行为准则..............................................................6各国咨询协会解释专业行为准则的方针.......................................................................7联合王国和爱尔兰管理咨询师学会专业准则...............................................................8联合王国和爱尔兰管理咨询师学会专业准则原则.....................................................10管理调查概要........................................................................................................................14研究领域1:客户机构的总体特点..............................................................................14研究领域2:环境因素..................................................................................................15研究领域3:目标和战略(总体)..............................................................................17研究领域4:财务..........................................................................................................17研究领域5:市场营销..................................................................................................19研究领域6:生产(运转)..........................................................................................20研究领域8:人力资源..................................................................................................23研究领域9:管理体制与实践......................................................................................24研究领域10:运行(总体)........................................................................................25咨询合同的条款.....................................................................