衡量指标的依据BasisforMeasurement3/26/13-1-业务流程BusinessProcess供应链管理模块名称和序号PanelLegendandNumber履行客户订单的合格率-#7COntimeandcomplete%-Panel#7C模块负责人Panelowner刘伟分流程描述Sub-processdescription从成品仓到最终客户的成品品种数量及准时交货的合格率FillRateandOTDFPYfromfinishedgoodswarehousetothecustomers界限Boundaries从收到确认的客户订单到正确履行客户的订单Fromreceiptofcustomerordertofulfilltheorder范围Scope恒安集团HengAngroup起点In收到确认的客户订单Receiptofcustomerorder终点Out按订单所需品种数量准时交货Fulfilltheorderontimewithrequiredskusandquantities.为何要进行评估Reasonformeasurement缩短产品供应周期时间及按品种数量满足订单需求Shortentheproductsupplycycleandsatisfytheorderwithskuandquantityrequests与结果指标的联系Linkagetoresults通过缩短产品供应周期和准时按品种数量满足订单需求,提高服务质量，增加销售收入Shortentheproductsupplycycleandsatisfytheorderwithsku,quantityanddeliverytimerequests,soastoimprovetheservicequalityandincreasesalesrevenue衡量指标的定义Measurementdefinitions满足客户订单准时交货率与品种数量满足率相乘MultiplicationoffillrateandOTDFPY衡量指标的计算(公式)Measurementcalculation(formula)履行客户订单的合格率=履行客户订单准时交货率*履行客户订单品种数量满足率Ontimeandcomplete%=OTDFPY%*FillRate%衡量指标的依据BasisforMeasurement3/26/13-2-收集数据的频率Frequencyofdatacollection每月10日之前Monthlybefore10th数据来源Datasource恒安集团营业中心及附属公司、直属经营部（办事处）BusinesscenterofHengAnheadquartersandsubsidiaries,salesoffices(Rep.Offices)基础状况Baseline待定TBD基础状况的设立依据Basisforbaseline待定TBD目标状况Entitlement50%目标状况的设立依据BasisforEntitlement按2002年销售计划制订的依据及TCT目标状况测算表Refertobasisof2002salesplanandTCTentitlementestimationform绩效考评图的整合流程Cockpitchartconsolidationprocess每月更新，由模块负责人收集，交给销售&分销CFT的评估专员Updatemonthly,thepanelowneristocollectthedataandsubmitittothemeasurementspecialistofSales&DistributionCFT评估专员（吴连侨）MeasurementSpecialist(WuLianQiao)签名:Sign.日期:Date:流程顾问(安飞力)ProcessResultant(PhilipE.Angino)签名:Sign.日期:Date:流程负责人(张汉来)Processowner(ZhangHanLai)签名Sign.日期:Date:评估负责人（许大座）MeasurementOwner(XuDaZuo)签名Sign.日期:Date:
