衡量指标依据表BasisforMeasurement020104D:\iknow\docshare\data\cur_work\14304503.docPage1of1业务流程BusinessProcess供应链管理SupplyChainManagement绩效指标图例及数字PanelLegendandNumber从成品仓到最终客户的成品品种满足率FillRateofGoodsfromFinishedGoodsWarehousetoendCustomer(Chart7-B)绩效指标负责人Panelowner刘伟CaiChangChai分流程描述Sub-processdescription客户订单要求的品种满足率Fillrateofcommoditiesrequestedbycustomer’sorder界限Boundaries从收到客户确认的单品订单到完成订单所列单品交货FromconfirmationofCustomer’sordertilldeliveryofallSKU’srequiredbytheorderiscompleted范围Scope整个公司（第一步先从安海总部开始）WholeCompany(Firststartfromhead-quarter)输入In收到客户确认订单ReceivetheconfirmationofCustomer’sorder输出Out按订单中所列单品交货DeliverallSKU’srequiredbytheorder为何要进行评估Reasonformeasurement缩短产品供应周期时间及提高品种满足率从而提高销售额ReduceproductsupplyCTandimprovethefillrateandimprovesales.与结果指标的联系Linkagetoresults通过提高品种满足率,减少现有库存天数,提高库存资金周转.Viaimprovingthefillrate,directlyreducingDaysonHand衡量指标定义Measurementdefinitions满足客户订单要货品种Fulfillthefillrate衡量指标依据表BasisforMeasurement020104D:\iknow\docshare\data\cur_work\14304503.docPage2of1衡量指标计算公式及图表生成Measurementcalculation(formula)AndGraphlayout（品种满足的订单数/总订单数）X100%(Completeorders/Totalorders)X100%(品种满足的订单指满足所有单品品种要求的订单)(CompleteorderisanorderthathashadallSKU’srequirementsfulfilled)数据收集的频率Frequencyofdatacollection下个月1~5日1stto5thofthefollowingmonth数据来源Datasource营销部MarketingandSalesDepartment基线Baseline待定TBD基线设立的依据Basisforbaseline2001年12月—2002年1月、2月份数据DataofDec.2001-Jan,Feb.2002能力可达绩效Entitlement待定TBD可达绩效设立依据BasisforEntitlement待定TBD绩效考评图整合流程Cockpitchartconsolidationprocess绩效指标负责人每月收集数据,并提交给衡量专员PanelOwnertocollectdatamonthly,submittomeasurementspecialist.评估专员(张碧玲)MeasurementSpecialist(ZhangBiLing)签名:Sign.日期:Date:流程顾问(泰维多)ProcessResultant(Victor)签名:Sign.日期:Date:跨功能小组领导(王向阳)CFTLeader(WangXiangYang)签名Sign.日期:Date:评估负责人(许大座)MeasurementOwner(XuDaZuo)签名Sign.日期:Date:
