衡量指标依据表BasisforMeasurement020104D:\iknow\docshare\data\cur_work\14304573.docPage1of1业务流程BusinessProcessSupplyChainManagement绩效指标图例及数字PanelLegendandNumber产成品从成品仓到客户的准时交货率OTDofGoodsfromFinishedGoodsWarehousetoCustomer(Chart7-A)绩效指标负责人Panelowner刘伟LiuYong分流程描述Sub-processdescription客户订单要求的准时交货率DeliveredonTimerequiredbyCustomerOrder界限Boundaries,按客户日期要求,将产成品如期交付客户Deliveryoffinishedgoodstothecustomeronthedaterequestedbythecustomer范围Scope整个公司（第一步总部公司发货的成品开始）WholeCompany输入In收到客户确认订单Receivethecustomerconfirmedorder输出Out准时按品种交货Deliverthegoodsaccordingtocategoryrequirementpunctually为何要进行评估Reasonformeasurement按客户日期要求,将产成品如期交付客户Fulfillcustomer’srequirementsforfinishedgoodsontherequesteddate与结果指标的联系Linkagetoresults通过缩短产品供应周期和准时按品种满足客户需求,减少现有库存天数,提高库存资金周转.BymeansofreducingproductsupplyCTandfulfillingcustomer’srequirementsforcategorypunctually,reducingcurrentinventorydaystoimprovingtheturnoverofinventoryvalueandincreasingsalesthroughcustomersatisfaction.衡量指标定义Measurementdefinitions客户要求的准时交货订单率Ordersrequestedbycustomer’sDeliveredonTime衡量指标依据表BasisforMeasurement020104D:\iknow\docshare\data\cur_work\14304573.docPage2of1衡量指标计算公式及图表生成Measurementcalculation(formula)andGraphlayout本月准时交货的订单数/本月总订单数TotalOrdersdeliveredontime/Totalordersforthemonth若此过程跨月，则以合同约定日期来计算OTD.(Ifthisproceduregoesthroughtwomonths,weshouldrecordOTDinthemonthoftheagreeddeliverydate.)准时交货的含义是按客户日期要求交货或提前两天交货。(OnTimeisthecustomer’sfirstrequesteddeliverydateoruptotwodaysearlier)数据收集的频率Frequencyofdatacollection下个月1~5日Atthebeginningofnextmonthsince1th-5th数据来源Datasource营销部MarketingandSalesDepartment基线Baseline待定TBD基线设立的依据Basisforbaseline2001年12月，2002年1月和2月的平均值December2001,JanuaryandFebruary2002average能力可达绩效Entitlement待定TBD可达绩效设立依据BasisforEntitlement待定TBD绩效考评图整合流程Cockpitchartconsolidationprocess每月1~5日由负责人收集数据，交衡量专员Thepanelownerwillcollectdata1-5monthlyandsummitittomeasurementspecialist评估专员(张碧玲)MeasurementSpecialist(ZhangBiLing)签名:Sign.日期:Date:流程顾问(泰维多)ProcessResultant(Victor)签名:Sign.日期:Date:跨功能小组领导(王向阳)CFTLeader(WangXiangYang)签名Sign.日期:Date:评估负责人(许大座)MeasurementOwner(XuDaZuo)签名Sign.日期:Date:
